Business Administration
Business Administration
Business Administration
Courses and Overview
Courses and Overview
Overview:
- Attend to customer telephone, facsimile and electronic requests.
- Create positive interactions through communication and identifying negative communication patterns.
- Apply questioning and listening skills to provide effective customer service.
- Apply methods for handling complaints and know how to use complaints to improve service Provide quality service to both internal and external customers.
- Cultural awareness & sensitivity for dealing with customers and colleagues across a range of social contexts.
- A seller may be called a supplier, vendor, provider contractor or sub-contractor.
Who Should Attend
The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
HOW LONG IS THE COURSE
The is between one day and five days long (customizable).
WHAT YOU WOULD NEED
The candidate would need to bring a notepad, pen or you may need access to a functional laptop/ tablet.
METHOD OF TRAINING
Face-to-face
Virtual or Online Training
Who Should Attend
The course is aimed at youth and community leadership as well as those who want to advance
in the formal work environment and develop their leadership abilities.
We do offer this programme to high school learners as well.
HOW LONG IS THE COURSE
The is between one day and five days long (customizable).
WHAT YOU WOULD NEED
The candidate would need to bring a notepad, pen or you may need access to a functional laptop/ tablet.
METHOD OF TRAINING
Face-to-face
Virtual or Online Training